— How do I make a return?
Important Notice:
Please note that we do not provide return labels. Please ship products back to our warehouse in US. Contact customer service for authorization and the correct return address before sending items. Do use the address on the shipping label.
To start a return, confirm receipt of your package by clicking Confirm Received and submit a Return or Exchange ticket with supporting evidence like photos. Our Customer Service team will review based on policy, product condition, and evidence. Original shipping and insurance are non-refundable unless non-compliance in products as provides by mandatory laws. For detailed instructions, please refer to " 310 538 3236 PST?"
To facilitate the refund process, payments made directly to us (including the product price, shipping fee, etc) can be reimbursed through the original payment method or credited to your Atlantis Tire Inc. credit account. The "original payment method" refers to the same method used for the initial transaction.
The recipient account information is necessary to be provided when request for standard delivery costs paid to a third shipping company for the return of products, if they should be borne by Atlantis Tire Inc. in accordance with the applicable law. Standard delivery refers to the traceable and most economical delivery option.
— Can I reject my package if I change my mind?
If you need to cancel your order while it's being shipped, please wait until you receive the package before requesting a return. Cross-border shipping involves complex procedures with customs and shipping carriers. If you refuse delivery or fail to pick up your package on purpose or intentionally, please understand that we can't process your return.
If the package is delivered unsuccessfully and returned due to personal reasons, please understand that no refund will be issued in this case. Personal reasons, for example, include incorrect address, no consignee, invalid contact information, customer refusal, or failure to collect the package on time.
Track-able Packages Inquiry Period
Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from the shipped day
* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
* Postal service - tracking: 90 days from the shipped day
If you need assistance, please 310 538 3236 PST